This free service is available for any order which includes heavy items. We are happy that you arrange your own transport to our warehouse in Hong Kong to collect the order. Opening hours of our warehouse are from 10:30 am to 6 pm.
Address: Harbour Industrial Building,10 Lee Hing St, Ap Lei Chau, Hong Kong
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What products are eligible for Own Delivery Arrangement?
Own Delivery Arrangement is available for all orders which include heavy items, such as furniture, wall arts, mirrors etc. If orders are with non heavy items only, it is only available for in store or deliver by our company service.
How does Own Delivery Arrangement work?
If your order qualifies for Own Delivery Arrangement, basically you can arrange your own transportation to pick up the order from our warehouse in Hong Kong. Our Customer Service will contact you to confirm which date and timeslot you can pick up your order.
What happens if I don’t pick up my order?
Your order will be kept for 2 days at our warehouse. Our Customer Service will give you a call as a reminder. In case you cannot pick up on the agreed day, please email us at firstname.lastname@example.org 48 hours prior to the date you come for the pickup. We will arrange another date for you to pick up your order at our warehouse. Prolonged delays will incur storage charge.
How do I collect my order?
When you arrives our warehouse, please look for our Customer Service. He or she will assist you to pick up and inspect your order.
Can someone else collect my order?
Yes, they just need to bring your order confirmation email with them as proof of purchase and a photo ID of the person named as collecting on your behalf.