Our company is committed to respecting your data privacy. We act in accordance with applicable data privacy laws when collecting and using personal information provided to us or which we have obtained from visits to our websites and online services.
2) When Our Policy Applies and How We Use Your Information
We may hold and retain information about you for the legitimate purposes of promoting our business, if you request information about our services or indicate that you have an interest in receiving communications on our company topics, respond to invitations to events, or comment on our blogs or social networks. Based on your choices and behaviour, we may also identify further products, services, topics and events about which you may wish to know more. We may also analyse your usage of our websites and other online services in order to improve your experience and our offering.
We retain personal information for the functioning of our business and its operations, to fulfill our legal and regulatory obligations, to handle complaints, to monitor our business and compile statistical data for analysis or to facilitate a sale or other transaction involving all or any portion of the business associated with our company.
3) Use of Customers’ Personal Information
We will only use your personal information when the law allows us to do so. Most commonly, we will use but are not limited to using your personal information in the following circumstances:
(i) Our company's daily operation on provision of products and services to customers;
(ii) conducting credit checks when required;
(iii) designing services or products for customers' use;
(iv) processing your order and providing the products and services that you have bought from our company and keeping you updated with the progress of your order;
(v) assisting you with any products or services enquiries, including investigating and resolving service affecting issues and dealing with any billing queries you may have;
(vi) billing you for selling/leasing our company products or services;
(vii) analysing your past sales history and correspondences so that our company can further improve its products and services and/or better tailor the type of products and services presented to customers;
(viii) carrying out research and statistical analysis and monitoring customer use of our company's products and services on an anonymous basis;
(ix) assisting our company in fraud and crime prevention;
(x) debt tracing, debt recovery and credit management; and
(xi) contacting you if necessary.
4) Collection of Customer’s Personal Information
a) For the purpose of carrying on our company's business including sale, provision, registration and promotion of our company’s products and services, our company will collect your personal information when you:
(i) purchase any product in an our company Store, by phone, online, or through salespersons properly authorized by our company;
(ii) entered into a sales or rental contract with our company for any product provided by our company;
(iii) accept any design services provided by our company;
(iv) entered into franchise or wholesale agreement with our company
(v) enquire information about a product or service from our company;
(vi) contact our company with an enquiry or complaint;
(vii) enter any promotions, competitions, prize draws arranged by our company;
(viii) take part in market research arranged by or on behalf of our company; or
(ix) visit or browse our company’s websites.
b) Our company may also collect information about you from other organizations including general business directories and credit information or reference bureau necessary to establish and support the payment of any services being requested by you.
c) Our company may also collect information indirectly from you when you visit or browse our company’s websites;
5) Types of Personal Data Collected
a) For the purpose of carrying on our company’s business including sale and provision of our company’s products and/or services (including relevant on-line services where applicable), the information that our company collects include but is not limited to the following:
(i) your name;
(ii) your delivery/service address, correspondence address and/or billing address;
(iii) payment details including credit card information, bank account and other banking information;
(iv) contact details, including contact name and fixed and mobile telephone number and email address;
(v) your preferences for particular products, services or your hobbies and leisure activities;
(vi) a note or recording of a call that you made to our company’s stores or hotlines;
(vii) an email or letter you send to our company; and other records of any contact you have with our company;
(viii) your account information, including but not limited to dates of payment.
b) In support of the provision of products and/or services by our company-, information may be automatically collected by our company on how you use our company’s products and services, including but not limited to your searching, browsing history in our company’s website.
6) Retention & storage of Personal Data
Your personal information is stored on servers located in different international jurisdictions, and your personal information may be processed by our company worldwide for business or administrative purposes. Information held in hard copy is stored onsite or at secure locations.
At times it may be necessary and/or prudent for our company to transfer certain personal data to other group companies or service providers outside of the Hong Kong Special Administrative Region (“Hong Kong S.A.R.”). This may happen if our company’s suppliers and service providers are based outside of Hong Kong. Our company will take steps to ensure that your personal information is used by such third parties in accordance with this policy.
We will not sell your personal data to third parties for their commercial purposes. However, we may provide personal data to third parties that perform services for us solely for our use and benefit in accordance with this policy. We also may provide personal information to third parties in order for them to perform services on behalf of a client or to provide services to our company. On occasion, our company may also be required to disclose personal information by a regulator, court or authority.
Our company will destroy any personal data it may hold in accordance with its internal policy. Personal data will only be retained for as long as our company needs it unless the personal data is also retained to satisfy any applicable statutory or contractual obligations or for the purpose of investigation, detection and prosecution of crime.
7) How Long is Your Personal Information Retained?
Our company has document retention and destruction policies relating to data which differ according to the geographical region, practice area/business support team, the nature of the information, its format and type of documentation. Please contact us for further information.
8) Use of Online Identification Technologies
9) Third party websites and social media platforms
You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.
10) Confidentiality and Security
If our company has a contract with another third party organisation to provide a service on its behalf, our company will ensure they have appropriate security measures and only process your information as our company has authorized. Those organisations will not be entitled to use your personal information for their own purposes. Our company will take reasonable steps to check these organizations to make sure that they are meeting the security requirements set by our company.
Our company may disclose information about you to the following parties:
(i) companies in the our Group;
(ii) contractors, agents or suppliers who are involved in delivering the products and services you have ordered or used;
(iii) any banking or financial institutions, charge or credit card issuing companies;
(iv) credit information or reference bureaux;
(v) debit-collection agencies or other debt-recovery organizations;
(vi) professional advisers (which shall include lawyers and auditors);
(vii) any agent, contractor or third party service provider who provides administrative, payment or other services to our company in connection with the operation of its business;
(viii) law-enforcement or government bodies, regulatory bodies, courts or as required by law;
(ix) any person to whom our company is under an obligation to make disclosure under the requirements of any law binding on our company or under and for the purposes of any guidelines issued by regulatory or other authorities with which our company is expected to comply; and
(x) third party reward, loyalty and privileges programme providers;
11) Direct Marketing
Our company may use your Personal Data to keeping you updated of our company's latest offers or promotions or to conduct direct marketing of the following products and services (in respect of which our company may or may not be remunerated):-
1. all products or services offered by our company;
2. reward, loyalty or privileges programmes and related products and services; and
3. products and services offered by our company’s business partners including travel, dining, entertainment, apparel, health & beauty, education, household, transportation, banking, insurance and other consumer products and services; Our company will not so use your Personal Data unless our company has received your consent to the said intended use. You may choose not to receive these promotional materials by informing our company through the below contact details, and our company will cease to do so, without charge.
12) Provision of data for direct marketing
Our company may provide the Personal Data collected to its external service providers (including but not limited to mailing houses, data processing companies and information technology companies) that our company engages for the purposes set out above.
We will not so provide your Personal Data for the direct marketing purposes unless our company have received your written consent to the aforesaid intended provision. Our company will also sign a non-disclosure agreement with such external service providers in order to prevent any unauthorized disclosure of the Personal Data.